Forest River Warranty Staff Excellent!!!!

We successfully picked up our R-Pod at the factory after repairs were completed and returned home. I have been busy putting things back in order so we can leave at the end of this week for an extended trip.

Danielle and Susan were a great help in this process. I appreciate all the help they gave me though this process.

If you have time check out the South Side Diner in Goshen for lunch. It was recommended by Danielle in FR Warranty, and was featured on the TV show Diners, Drive-ins, and Dives.

Unfortunately, the FROG rally is not at a time when we can attend. We have a big trip in July and then once we get home, we leave again in a couple of weeks for an Alaska cruise with my brother and sisters and their families. However, I will be there in a couple of weeks when we go to pick up our R-Pod. It is on track to have the repairs completed next week. 

Yes, I was at the factory in Goshen. I live 60 miles from there. While I have GREAT service techs at my dealership they wanted me to have the inspection done at the factory.

I agree whole heartedly with Furpod about Forest River! The staff is truly concerned about the owners and the quality of service they provide.

Susan, the Warranty Manager, is disappointed that only a few Pod owners have registered for the FROG rally in August. She would like to get to know many more of us. Furpod, Susan told me how she appreciates the help you give other owners!

Originally posted by Subzilla Where is this FR repair location?

I am willing to bet he was at the factory in Goshen.. one of the things that chaps some of us old timers when new people talk crap about FR "this or that", is many of us either have direct experience like this, or just as you read here, know of an owner who has actually dealt with the factory. Those people LOVE the pod and podders. At the big Goshen rally, years ago, the plant manager noticed I had some cracking in a sidewall skin. They had me stop by on Sunday morning.. yes SUNDAY morning, on our way out of town to have their fiberglass guy repair it, because it needed to be done at the factory. Gratis. Furpod was way out of warranty.

Last year, I personally saw, and in fact helped, as they put a new axle under an '09 pod, that had a hub failure, and subsequent poor repair by Camping World, on the way to the International Rally from TX. Again, Gratis.