Warranty work - R-pod Owners Forum

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kotasnana

Newbie

Joined: 21 Mar 2010
Location: wise, va.
Online Status: Offline
Posts: 34

Topic: Warranty work
Posted: 08 Jul 2010 at 5:26pm

Thanks.

Runebane

Newbie

Joined: 25 Apr 2010
Location: Visalia, CA
Online Status: Offline
Posts: 39

Posted: 07 Jul 2010 at 9:14am

Pay a notary to notarize a dated letter to Forest River about the issue. 1) That proves that you legally informed them before your warranty ran out that you had this issue and tried to get them to fix it under the warranty and 2) anything that smells of a lawyer usually gets the ball rolling faster ;)

My 2 cents

/edit oh and of course make copies of the letter! Make sure you get confirmation of delivery of the letter as well.

RP-177

sylviablue View Drop Down

Senior Member

Joined: 07 Jan 2010
Location: Costa Rica
Online Status: Offline
Posts: 152

Posted: 06 Jul 2010 at 8:20pm

Wow. This kind of service (or lack thereof) seems most unusual for Forest River. They've been pretty good about helping people get their problems fixed. I have heard people mention AC leaks on the other forum. Maybe you can check there and see what became of them.

four peas

kotasnana

Newbie

Joined: 21 Mar 2010
Location: wise, va.
Online Status: Offline
Posts: 34

Posted: 06 Jul 2010 at 2:10pm

We took our pod in for warranty work after having major leaking on the inside from the air conditioner. We had to keep a bowl under the air at the ERU and empty it often. Susan from Forrest River is refusing to replace the unit stating that it is not documented where they have ever replaced a unit or had problems with the Air conditioner in those units .I have spoke to others about the this same problem. I love my pod but will never buy another Forrest River product if it is this difficult to get serviced. This Air conditioner has been used 2-3 times and has leaked twice...I feel they are trying to put us off because our warranty runs out in August which is very disappointing being the first and only thing we have requested from our warranty.

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kotasnana Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Mar 2010 Location: wise, va. Online Status: Offline Posts: 34	Topic: Warranty work Posted: 08 Jul 2010 at 5:26pm
	Thanks.

Runebane Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Apr 2010 Location: Visalia, CA Online Status: Offline Posts: 39	Posted: 07 Jul 2010 at 9:14am
	Pay a notary to notarize a dated letter to Forest River about the issue. 1) That proves that you legally informed them before your warranty ran out that you had this issue and tried to get them to fix it under the warranty and 2) anything that smells of a lawyer usually gets the ball rolling faster ;) My 2 cents /edit oh and of course make copies of the letter! Make sure you get confirmation of delivery of the letter as well.
	RP-177

sylviablue Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 07 Jan 2010 Location: Costa Rica Online Status: Offline Posts: 152	Posted: 06 Jul 2010 at 8:20pm
	Wow. This kind of service (or lack thereof) seems most unusual for Forest River. They've been pretty good about helping people get their problems fixed. I have heard people mention AC leaks on the other forum. Maybe you can check there and see what became of them.
	four peas

kotasnana Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Mar 2010 Location: wise, va. Online Status: Offline Posts: 34	Posted: 06 Jul 2010 at 2:10pm
	We took our pod in for warranty work after having major leaking on the inside from the air conditioner. We had to keep a bowl under the air at the ERU and empty it often. Susan from Forrest River is refusing to replace the unit stating that it is not documented where they have ever replaced a unit or had problems with the Air conditioner in those units .I have spoke to others about the this same problem. I love my pod but will never buy another Forrest River product if it is this difficult to get serviced. This Air conditioner has been used 2-3 times and has leaked twice...I feel they are trying to put us off because our warranty runs out in August which is very disappointing being the first and only thing we have requested from our warranty.