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Topic ClosedForest River QC dropping a little?

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Leo B View Drop Down
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Location: Lyndonville, VT
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Direct Link To This Post Topic: Forest River QC dropping a little?
    Posted: 06 Jul 2015 at 7:05pm
We are on our second pod, between the two pods there were a couple minor issues. One call, to our dealership's warranty person and some pictures and all our complaints were dealt with by our dealership. 

Leo & Melissa Bachand
2017 Ford F150
2021 Vista Cruiser 19 csk
Previously owned
2015 Rpod 179
2010 Rpod 171
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SiberD View Drop Down
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Joined: 07 Oct 2014
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Direct Link To This Post Posted: 06 Jul 2015 at 6:44pm
So far we've only had a couple of minor issues. One being the door latch plate was installed upside down not allowing the lock to work and the dvd player cables weren't hooked up to the plug in plate on the wall. Fixed both myself.

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Camper Bob View Drop Down
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Joined: 26 Sep 2011
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Direct Link To This Post Posted: 28 Jun 2015 at 2:02pm
I don't believe that their warranty has changed at all.  If you have a problem and it is in warranty, they will fix it.  That has not changed.
Camper Bob and Camper Sue
Gracie the Wonder Dog (12 LB. Mini Dachshund)
2013 Rpod 171HRE(ORPod)
2016 Lance 1685
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Direct Link To This Post Posted: 28 Jun 2015 at 1:31pm
Did they mention that they will stand behind their product and make the necessary fixes to the pods already on the road?
Thanks for the comment BTW.
Life is too important to be taken seriously!i
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Direct Link To This Post Posted: 28 Jun 2015 at 2:01am
Originally posted by Camper Bob

I'm still trying to figure out what's Podgahzi!?


Sorry Bob. That was uneccesary political satire that really didn't belong here. I edited the post. My apologies.
2014 RPod 178 => MyMods and Buying Habits
2008 4Runner Limited 4.0-liter V6
Yes, those are wild ponies dining on grass while dumping tanks!
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Camper Bob View Drop Down
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Direct Link To This Post Posted: 28 Jun 2015 at 1:49am
I'm still trying to figure out what's Podgahzi!?
Camper Bob and Camper Sue
Gracie the Wonder Dog (12 LB. Mini Dachshund)
2013 Rpod 171HRE(ORPod)
2016 Lance 1685
2015 Nissan Pathfinder
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fwunder View Drop Down
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Direct Link To This Post Posted: 27 Jun 2015 at 10:55pm
This is a good problem for FR, or should be! I've been there before myself. Remember the tech boom of the nineties? You hire fast. You train fast. You never loose sight of customer service...and always remember your customers are your best salesforce!

I was lucky, I guess. I got a good pod.

fred
2014 RPod 178 => MyMods and Buying Habits
2008 4Runner Limited 4.0-liter V6
Yes, those are wild ponies dining on grass while dumping tanks!
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Camper Bob View Drop Down
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Direct Link To This Post Posted: 27 Jun 2015 at 10:10pm
I recently spoke with someone at FR who is in a position to know what he is talking about.  I specifically asked about quality control and why so many seem to be not fully inspected before being sent off to the dealers, and properly completed.  Which is another hit or miss situation.  His answer was, a few years ago the rate of Pods coming off the line each day were about 8.  With the phenomenal success of the Rpods, the production rate has been increased to over 20 a day.  Many come off the line "green" meaning they still have some production deficits that have to be addressed.  They are parked out in the parking lot, and inspectors try to catch all of the needed repairs before they are sent to the dealers.  Obviously, many of the Pods are not fully completed before shipping.  Some dealers do and some don't fully check out the Rpod before delivery.  They are being swamped with their own success.  I'm sure they are fully aware of our concerns and are doing all they can to improve the final delivered product.  The entire industry is struggling with this and other supply problems of raw material.  The shipping strike was devastating to the entire RV industry whereby many items are purchased from overseas suppliers.  A unit would be partially completed and parked outside awaiting other material to be installed.  Meanwhile, the dealers are screaming for product.  Catch 22.  Do they slow production to await all items before shipping or wait for completion and have the dealers screaming for product?  We are all buying too many RV's for current production runs.  What to do? 
Camper Bob and Camper Sue
Gracie the Wonder Dog (12 LB. Mini Dachshund)
2013 Rpod 171HRE(ORPod)
2016 Lance 1685
2015 Nissan Pathfinder
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Direct Link To This Post Posted: 27 Jun 2015 at 7:25pm
We just took our new 179 on it's first road trip. From Calistoga,CA to Boulder Co and back.some jssues:
The do or under the burners fell off.
The panel above the popup window separated from its frame ( there were no pins in the installers pin gun.)
Some of the 1/8" panels behind the cabinets and under the bed were not pinned.
There is no boot around the metal frame of the popup where the popup rests against the outside wall when opened.
QC...QC. POOR AT BEST.
Life is too important to be taken seriously!i
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Leo B View Drop Down
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Direct Link To This Post Posted: 08 Jun 2015 at 2:15pm
To truly give credit where it is due.......I would blame a lot of that on the dealership. They knew about it and did not fix it before it left their lot. I know from having bought 2 r-pods there are some tweaks the dealers need to do as they do a day or two on "delivery prep" to each pod before sale and they also cannibalize some of the pods that sit on the lots and "mean" to replace stuff later. I have gone to the dealership and left with co detectors, faucet parts, micro-wave instructions and other parts that so i did not have to wait for parts. 
Leo & Melissa Bachand
2017 Ford F150
2021 Vista Cruiser 19 csk
Previously owned
2015 Rpod 179
2010 Rpod 171
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