Cracked fiberglass - Event Date: 10 Jun 2015 |
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techntrek
Admin Group - pHp Joined: 29 Jul 2009 Location: MD Online Status: Offline Posts: 9062 |
Calendar Event: Cracked fiberglass Posted: 11 Jun 2015 at 2:45pm |
Which is why you should get FR involved to see if they will fix it properly.
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Doug ~ '10 171 (2009-2015) ~ 2008 Salem ~ Pod instruction manual
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Leo B
podders Helping podders - pHp Joined: 13 Jan 2012 Location: Lyndonville, VT Online Status: Offline Posts: 4517 |
Posted: 11 Jun 2015 at 6:25pm |
Ditto, they may have dealt with this issue and know exactly what to do.
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Leo & Melissa Bachand
2017 Ford F150 2021 Vista Cruiser 19 csk Previously owned 2015 Rpod 179 2010 Rpod 171 |
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Markie
Groupie Joined: 22 Sep 2013 Location: Chambersburg PA Online Status: Offline Posts: 67 |
Posted: 11 Jun 2015 at 9:51pm |
I sent pictures to the local dealer service adviser for his opinion of the defect and to submit a request to FR for assistance. Now I wait to hear from them. My fingers are crossed and I'm working on my prayer for tonight. 'll try to update this thread as I find out things along the way. Wish me luck .
Markie |
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Mark & Vicki
R-POD 178 & 2015 Silverado 5.3L Weimeraner "Zeke" |
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techntrek
Admin Group - pHp Joined: 29 Jul 2009 Location: MD Online Status: Offline Posts: 9062 |
Posted: 11 Jun 2015 at 10:03pm |
Prayer sent your way.
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Doug ~ '10 171 (2009-2015) ~ 2008 Salem ~ Pod instruction manual
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Markie
Groupie Joined: 22 Sep 2013 Location: Chambersburg PA Online Status: Offline Posts: 67 |
Posted: 25 Jun 2015 at 4:07pm |
UPDATE!
I have an update for everyone on the issue of cracked fiberglass on our R-pod. I talked with Jessica Wiggin who is the warranty claim contact at Forest River. I sent her my pictures and she forwarded them to the engineering department to discuss and determine if they would make the repair. GOOD NEWS! I have an appointment at the Indiana plant to have the skin replaced at no charge. I will be taking "Our Pod" to the "R-pod" plant after the 4th of July weekend. It's a 500 mile trek but I'm elated they are going to take care of it. They couldn't tell me how long it would take but would likely be no more than 30 days. When asked what would cause the crack I was told it may be a seam in the fiberglass although I thought the roof was seamless. It doesn't matter if they're going to take care of it for me. I also mentioned the ridge on the rear of the camper and they will address that as well while the skin is removed. I will still be holding my breath until the unit is repaired and returned home to Pennsylvania. We have allot of camping to do yet this year. Standbye...more updates to come as we go though the process. |
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Mark & Vicki
R-POD 178 & 2015 Silverado 5.3L Weimeraner "Zeke" |
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David and Danette
podders Helping podders - pHp Joined: 24 Nov 2009 Online Status: Offline Posts: 1218 |
Posted: 25 Jun 2015 at 5:25pm |
Good news!
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2018 Vista Cruiser 19BFD (2018-
2012 Vibe 6503 (2014-2019) 2009 r-pod 171 (2009-2014) Middle Tn 2014 Ram 1500 Quad cab |
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techntrek
Admin Group - pHp Joined: 29 Jul 2009 Location: MD Online Status: Offline Posts: 9062 |
Posted: 25 Jun 2015 at 6:01pm |
yay!
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Doug ~ '10 171 (2009-2015) ~ 2008 Salem ~ Pod instruction manual
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Leo B
podders Helping podders - pHp Joined: 13 Jan 2012 Location: Lyndonville, VT Online Status: Offline Posts: 4517 |
Posted: 25 Jun 2015 at 6:55pm |
Glad to hear they are standing by their product and fixing it.
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Leo & Melissa Bachand
2017 Ford F150 2021 Vista Cruiser 19 csk Previously owned 2015 Rpod 179 2010 Rpod 171 |
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2McPods
Groupie Joined: 20 Aug 2014 Location: Pittsburgh,PA Online Status: Offline Posts: 67 |
Posted: 25 Jun 2015 at 7:06pm |
That's awesome, we live near Pittsburgh Pa and we can get some terrible cold weather !! After reading this I checked my 171 and all is good, thank goodness.
Good Luck
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Everything Happens 4 A Reason
Pat & Viki McCartney 2015 171 {2McPods} 2014 F150 Pittsburgh, Pa |
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Markie
Groupie Joined: 22 Sep 2013 Location: Chambersburg PA Online Status: Offline Posts: 67 |
Posted: 04 Aug 2015 at 6:36pm |
UPDATE!
We just returned from the Forrest River plant in Goshen Indiana after having our 2013 R178 fiberglass roof replaced. What a great experience. As you know by reading previous posts the fiber glass roof cracked and we weren't sure if Forrest river would standby their product and repair the problem or not. Well let me tell you... our experience dealing with them was outstanding. Jessica Wiggin and the entire warranty department was a pleasure to work with. We not only got the roof replaced they went over the rig and fixed other issues we were having. Some issues a little to embarrasing to discuss in detail like the dent shaped very much like a small tree located in the rear of the camper. (I'm not sure how that happened). But they also went through and checked lighting, replaced a seven-way electrical plug, reinstalled the slideout seal and a few other items at no charge. The Pod looked like new when we picked it up. Now that's how to run a company for return business. When we dropped it off two weeks ago we got a tour of the plant from beginning to end. It was very interesting to see how everything goes together. The plant runs like a well oiled machine. At first it looks like chaos with everyone running around (yes I said running) but each had a job and it was more like choreographed chaos. At the end of the day though, out comes twenty plus campers. We just about have everything back in the camper and ready for a trip. Maybe this weekend we'll be out in the woods. Happy camping and many thanks to Forest River. |
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Mark & Vicki
R-POD 178 & 2015 Silverado 5.3L Weimeraner "Zeke" |
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