Forest River Warranty Staff Excellent!!!!

I had a wonderful experience working with the Forest River Warranty staff!!!!! Susan and Danielle, and the Service Techs, are fabulous people!!!!

I needed to take my 151 in to have the floor structure inspected, and had scheduled an appointment several months ago. I had to reschedule, due to personal reasons and bad weather, several times, and they were very gracious and accommodating!!!!

I was finally able to get the trailer in on May 19th, and not only did they inspect the structure (which I'm guaranteed has no issues), they installed axles risers for me, checked the hubs and arranged to have the bearings replaced and packed, and took care of six small repairs that were needed (with no charge).

I couldn't be happier with the service that I received, and the new friends that I've made!!! They even took a liking to my Terrier Scooby.

I had put my 151 up For Sale, however after receiving such wonderful service I'm having second thoughts about leaving the rPod family!

Really good to hear a good report!!

Great to hear stories like that.  That is the kind of service that made many American companies great many years ago.  That is the kind of service that will make American companies great again.

Originally posted by Scooby's Shack Yes, I was at the factory in Goshen. I live 60 miles from there. While I have GREAT service techs at my dealership they wanted me to have the inspection done at the factory. I agree whole heartedly with Furpod about Forest River! The staff is truly concerned about the owners and the quality of service they provide. Susan, the Warranty Manager, is disappointed that only a few Pod owners have registered for the FROG rally in August. She would like to get to know many more of us. Furpod, Susan told me how she appreciates the help you give other owners!

She is a great lady.. I need to run up there soon and get her to buy me lunch again.. LOL Jimmy, Dale, Becca, all of them.. great peeps.

And yes, I heard only 3 Pods this year, that's a shame. I know a lot of the reason, but it isn't anything she can fix, (she knows too) We've had as many as 38 pods up there in the "village" for the rally. Last year we had pods from Cali, Oregon, Florida, DC, and pretty much everywhere in between.

Of course in our case, we cannot attend anymore.

FurPod, I have read many of your posts since I joined the blog, and have enjoyed learning from you! Susan mentioned that you sold your Pod. I hope you'll continue to provide us with your Pod wisdom!