How Timely is FR Reimbursement

+3

+1, THANKS Furpod.

Whose tenure will hopefully be short-lived.

One maybe can accept a servicing dealer giving scheduling preference to a customer who bought from them, but to refuse out of hand.  There oughta be a law!  <g>

Originally posted by furpod In general, across all makes, a dealer will not, or will only under duress, do warranty work on a unit they didn't sell. FR has a statement about it on their web page, and often drops it into their marque pages. I have even seen it randomly show up on the FR Pod facebook page, and the new NoBo by FR page showed it just this weekend.

I'm new to the RV/Travel Trailer world, so I see it as a bizarre state of affairs that the industry was/is allowed to evolve this way.  Cars, trucks, airplanes all have manufacturer/dealer systems where both are solidly dependent on the other to make warranty work as hassle free as possible for the one person who is supposed to count... the customer.  Without new RV's, you don't have old/used ones and you have no service/maintenance market.  Very frustrating and bizarre.

FR loudly suggesting that buyers look locally tells me they are aware of the problem and frustration.  Buying locally might make sense if the product cost didn't vary as widely as it appears to in the RV market.

Maybe as more former backpacking boomers turn to the RV world (such as myself), you'll see some legislative pressure brought to bear on the industry, particularly the manufacturers.  It would seem to be long overdue.