R-Pod Warranty Repairs

There are in fact many dealers who will and can 100% refuse warranty work if you didn't buy it from them.  My dealer as an example is one of those.

Seems to me there just maybe one dealer in Central KY area that is a problem by refusing to do warranty work from R-pods bought from other dealers. I'm sure kymooses and furpod are not alone and there are other dealers elsewhere playing this same silly game. Yes, our campers are not like cars and if a dealer refuses to honor Forest River warranty then I say don't play their game contact Forest River and use the power of the internet to spread the word far and wide. The last thing any dealer or manufacture want is a bad name, remember that fact. Be polite, be persistent, contact FR and tell them your problem and ask them if you can use an independent RV shop since their own dealer refuses to honor their warranty. It will get you results I am sure as I and others have found out. 

As I have said in another post, I quit calling sellers of RVs "dealers". I think the word "retailer" is a better fit. The word "dealer" hints/implies something similar to an automobile dealer. Automobile dealers and RV retailers "behave" differently. Their respective relationships with manufacturers are different. I've never been privy to a contract/agreement between any RV retailer and any RV manufacturer, nor am I an attorney. The same with any automobile dealer and manufacturer. However, I suspect the two contracts/agreements would read differently. IMHO, in both instances, it is the manufacturer that warrants the product.

If a certain RV retailer is legally obligated to work on a particular camper will depend on the contract/agreement they have with that particular manufacturer. Given that it is a private agreement, we can't know the details. I suspect many or all stipulate that the retailer must provide warranty service for any unit they sell. If not sold by the retailer, it may be discretionary (I suspect it is).

Again, I am not an attorney but, IMHO if there is a warranty issue, it is between the purchaser and the manufacturer. WHO the manufacturer can force or entice to perform the corrective work is something that is between them and their individual retailers.

We just got our pod back from our selling dealer. I called in for a service visit and was asked if we purchased the pod from them. When we answered yes, she was able to schedule me within a week at my convenience. I asked about service on units they did not sell and she said they would do it, but their priority was their sales customers. They had a backlog of about 3 weeks if you did not buy from them. They were busy enough to keep all of their people occupied year round and did not want to be overextended on mechanics just in the spring or summer.