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Topic ClosedNEED SUGGESTIONS TO DEAL W/ FOREST RIVER

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TeeBrock View Drop Down
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Direct Link To This Post Topic: NEED SUGGESTIONS TO DEAL W/ FOREST RIVER
    Posted: 07 Jun 2018 at 3:02pm

THE FOLLOWING SITUATION INVOLVES THE FOREST RIVER R-POD

PLEASE PAY CLOSE ATTENTION TO HOW THEY TREAT

CURRENT AND FORMER CUSTOMERS

In March of 2017, I purchased an RP-180 new from Cheyenne Camping Center in Walcott, Iowa. The workmanship of my new R-Pod was by far worse than any of my previous 4 RV's.  The dealer prep work was as poor (and dangerous) as I've ever seen (and I bought a NEW Forest River Wolf Pup from the same dealer 9 months earlier….a different disaster)

I picked up the R-Pod after going through the required orientation and drove it approximately 60 to my home. This is my timeline-

-approximately 30 miles down the road, I see a strap fly into the road. It was a safety strap for the batter box that was never put on correctly. I put a bungee cord on it and continued.

-after backing into the drive, I opened the door and two immediate problems jumped out.

1.     The dealer's prep-tech forgot to attach the straps to both the table and the tv. I called the dealer and they couldn't get me back in immediately. The TV was okay (but lasted only 6 months) and the table slammed into the kitchen cabinets. I got some touchup stain to fill in on the laminate.

-I packed up and left for Bull Shoals the next week. I experienced multiple problems upon arrival at Bull Shoals State Park.

1.     The sewer hose cap had fallen off and the hose had been lost along the way

2.     The entry door decal came off and ripped the stripe

3.     The screen door latch was broken, and door was out of adjustment

4.     The outside shower leaked the first night and flooded the floor by running into the sink/cabinet compartment and onto the floor. Laminate was permanently damaged. (Never fixed)

5.     Water heater would not light on LP. (bad circuit board)

6.     Converter door would not stay closed. (still flops down)

7.     Standing water in the bathroom.

8.     Battery was never grounded, and I have had a bad converter since ????

FOREST RIVER REFUSED TO LET A MOBILE CREW DIAGNOSE AND REPLACE THE CONVERTER. (I was in Texas and was unable to drive temporarily due to medical conditions)

Now- I was stopping for one night in Sam Houston National forest and a limb fell on the top rear of the unit. There was no damage to the bathroom area (inside). The black water tank also fell to the ground when the limb hit. This is the second time that happened and I paid for it the first time because they told me it must have been too full. The angle iron braces weren't bent and I thought that the tank should have been over-engineered, not under so it could handle the 75% capacity in it at the time.

TODAY I FIND OUT THAT FOREST RIVER EXPECTS ONE OF THE FOLLOWING (PER THE RESPONSE TO AMERICAN FAMILY INSURANCE)

·      I WILL BE REQUIRED TO DRIVE TO EITHER SOUTHBEND, INDIANA  (1325 MILES) OR UTAH  (1474 MILES) FROM ROCKPORT, TEXAS, OR…. MY INSURANCE COMPANY COULD TOTAL IT IF THEY WISH….       ARE YOU SH***ING ME??????????????

 

I SHOULD MENTION THAT THIS EMAIL IS COMPLETELY FACTUAL AND I INTEND TO BLAST IT OVER SOCIAL MEDIA EVERYWHERE POSSIBLE ! 

Tee
and Sadie (Chocolate Lab)
2017.5 RP 180
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StephenH View Drop Down
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Direct Link To This Post Posted: 07 Jun 2018 at 3:52pm
The dealer from whom you purchased this trailer should be working with FR to fix or replace your R-Pod. The black tank issue is known (search topic in forum) and you will see that some of us have reinforced the cross-bars with bolts and locknuts to prevent this from happening.
StephenH
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Direct Link To This Post Posted: 07 Jun 2018 at 3:57pm
My advice work with dealer and FR to repair your Pod. Once you have made an honest effort at that, if not satisfied every state has "lemon laws " that apply to RV purchases. You will need a special lawyer for that and numerous websites can provide that info. I take it is under warranty, unfortunately it is a matter of patience and diligence.
Mike Carter
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furpod View Drop Down
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Direct Link To This Post Posted: 07 Jun 2018 at 4:47pm
Except for the tree limb, nothing on that "list" is anything but a dealer/warranty issue. In fact, it's all minor stuff, the sort of thing a decent dealer clears up no issue. Considering your two wall of text posts, I suspect either you don't/didn't want to deal with them, OR, they had enough of you and didn't want to deal with you.

Having seen many a Pod need to go back to the factory for repair after an accident, FR is telling your insurance company, not you, what needs to be done, or really, the two ways to handle the damage to your pod. If your Pod needs to go back to the factory, YOU don't need to drive it, your INSURANCE will cover having it carted to the factory and back. Since it's up to the insurance company to pay for shipping, repairs, and return shipping, one of their options IS to total it, if the said costs outweigh the current wholesale value of the trailer. Simple math and the way insurance works.. Since you think it's the worst trailer you ever set sight on, I suggest you push for a total, get whatever you can for it in the insurance claim, and buy something you feel better about, from a different dealer.
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Direct Link To This Post Posted: 07 Jun 2018 at 4:52pm
Not sure why you wall of texted this twice.. Have to admit the large font and blue color on the other post is more dramatic... 
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Leo B View Drop Down
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Direct Link To This Post Posted: 07 Jun 2018 at 5:07pm
I see your are blasting Forest River, who was the dealer that did the supposed prep work? have you talked to them?  
Leo & Melissa Bachand
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Leo B View Drop Down
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Direct Link To This Post Posted: 07 Jun 2018 at 5:11pm
+1. I would deal directly with the dealer I wrote the check to. it is up to them to line up the warranty repairs.  
Leo & Melissa Bachand
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Direct Link To This Post Posted: 07 Jun 2018 at 5:16pm

Deleted duplicate posting & moved other posts here.
David
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Direct Link To This Post Posted: 07 Jun 2018 at 5:23pm
It sounds like you are pretty angry from your posts.  And yes, most of the stuff is dealer prep that could be taken care of relatively quickly.  As for the tree damage, that's why you have insurance.  Let them decide, as Furpod suggested, decide how to deal with it.  They are in the business of adjusting claims and getting things fixed.  If the insurance company wants to total the trailer due to the tree damage, then the good side is that you don't have to deal with the dealer again, which, based on the tone of your posts, it seems you'd rather not do anyway.  If you have lost all confidence in the dealer, then lean on your insurance company to total the trailer.  It doesn't take much to declare a total loss given repair and transport costs.  Take the money and buy another trailer from a dealer whom you trust and with whom you can work.
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TeeBrock View Drop Down
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Direct Link To This Post Posted: 07 Jun 2018 at 5:36pm
I have always gone to the dealer first. They are less-than-happy to help.
Tee
and Sadie (Chocolate Lab)
2017.5 RP 180
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