Tow Vehicle - 2015 Toyota Highlander LEPlus

lostagain, the verbal misrepresentation argument is just a price negotiating tool, not something you can litigate. Getting things written into the sales contract is the way to go, for sure. These guys know that and will fight that tooth and nail. When I bought my used Highlander I did my mechanical inspection and noted that the coolant level was low, so I insisted that they repair that if it turned out to be a real problem. I had to start walking out the door to get that written in, and I had to write the language myself. Luckily there was no problem so I didn't have to try to enforce that contract clause...

The best way is to verify everything you think is important yourself prior to completing the deal. Just follow this sage old advice: is he (or she) a salesperson? Is his (or her) mouth moving? Then he (or she) is lying... And just walk out if you don't like the deal, you're not going to hurt their feelings. Most of the time they'll follow you out and drag you back in, their livelihood depends on their making sales. 

+1 to what lostagain says. Anything, ANYTHING that a sales person says without written backup becomes hearsay in a court of law or even a warranty claim. So when you hear something that the sales person says in the form of capability or whatever, make a note of it, and make sure it is mentioned in the sales documentation.

I would add, that regardless of what anyone says, I would never try to tow with a front-wheel-drive vehicle unless it was a light utility trailer or some such.

You'll find that everyone has their favorite tow vehicle, its kind of like sports teams. Heck, we even like to argue about the pros and cons of rDomes on here. 

Despite some of the opinions expressed here, plenty of folks happily tow rPods with Highlanders and similar vehicles. Others wouldn't tow a tiny yard trailer with anything smaller than a 3/4 ton pickup. And most folks wind up changing vehicles as they gain experience, so what you're going through is not that unusual. 

I really don't think there is anything for Toyota to explain, and neither do millions of other Highlander owners, lots of whom tow and some of whom are on this forum (besides me). I think I would have noticed if my front wheels had departed the pavement, and I have about 100 lbs more tongue weight than that guy claims he did.  So all I can conclude is that either he was lying or he was way overweight because he tried to pull a huge trailer (way bigger than an rpod) and/or he had something wrong with the way his wd hitch or brake controller was set up. Either way, just another guy looking for a handout who doesn't want to take personal responsibility for his actions. World is full of them.