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2019 Spoiler Leak!

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Pete_PDX View Drop Down
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Joined: 24 Apr 2018
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Post Options Post Options   Quote Pete_PDX Quote  Post ReplyReply Direct Link To This Post Topic: 2019 Spoiler Leak!
    Posted: 12 Mar 2019 at 3:33pm
Here's a video:


This is a 2019 (blue model) purchased in Ohio. I live in Oregon, I've called around and there's a local dealership that's going to take a look for me, but they are stating that it's $140 an hour to diagnose (which would be waved if this gets approved for warranty).

Why would this not be approved by a warranty? I've only had the RPOD for like 8 months, and I've been diligent about dicor sealants on the roof, and spoiler. Yet, it still leaked!

I'm not very happy at all right now.....

-Pete
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offgrid View Drop Down
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Post Options Post Options   Quote offgrid Quote  Post ReplyReply Direct Link To This Post Posted: 12 Mar 2019 at 4:16pm
Sorry you're having a problem with the spoiler leaking so soon. 

Here's the pertinent warranty language: 

WARRANTY COVERAGE SUMMARY OF WARRANTY: Forest River Inc., 55470 CR 1, P.O. Box 3030, Elkhart, Indiana 46515-3030 (Warrantor) warrants to the ORIGINAL CONSUMER PURCHASER ONLY, when purchased from an authorized Forest River Inc. dealer, for a period of one (1) year from the date of purchase (Warranty Period), that the body structure of this recreational vehicle shall be free of substantial defects in materials and workmanship attributable to Warrantor. 

EXCLUSIONS FROM THIS WARRANTY: Warrantor expressly disclaims any responsibility for damage to the unit where damage is due to condensation, normal wear and tear or exposure to elements. Warrantor makes no warranty with regard to, but not limited to, the chassis including without limitation, any mechanical parts or systems of the chassis, axles, tires, tubes, batteries and gauges, optional generators, routine maintenance, equipment and appliances, or audio and/or video equipment. Their respective manufacturers and suppliers may warrant some of these items. Warranty information with respect to these items is available from your dealer.

The interesting part is that the language in bold, which appears to exclude any damage from "exposure to the elements", which would seem to leave out water damage from rainfall exposure. I sure hope that's not the way they actually evaluate it if the leak was indeed caused by a defect in workmanship or materials. Do please keep us posted. 

I think that the rPod spoilers are largely cosmetic and probably do litte if anything to reduce wind drag. So the only useful function they really perform is likely just providing a place for the marker lights, which could be done with a single hole. Experiences like yours are making me think about just removing my spoiler and using a little light bar for the markers, at least that way I can directly access the holes in the fiberglass for sealing and inspection. 
2015 Rpod 179
2012 Toyota Highlander
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Pete_PDX View Drop Down
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Post Options Post Options   Quote Pete_PDX Quote  Post ReplyReply Direct Link To This Post Posted: 12 Mar 2019 at 5:04pm
"Exposure to elements"

If the damage was due to golf ball sized hail, I can understand why Forest River would not support a warranty claim.

However, a leak due to rain, when the customer has been diligent about keeping seals good with Dicor I think is reason to approve.

Forest River reached out to me on Facebook and I am to be expecting a phone call from them tomorrow. We'll see how it goes! Thanks for your post!
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offgrid View Drop Down
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Post Options Post Options   Quote offgrid Quote  Post ReplyReply Direct Link To This Post Posted: 12 Mar 2019 at 6:40pm
I agree with you, good luck!
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Richand Cindy View Drop Down
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Post Options Post Options   Quote Richand Cindy Quote  Post ReplyReply Direct Link To This Post Posted: 12 Mar 2019 at 8:02pm
If there has not been damage I think FR will pay for the cost of repairing the leak.  However they will not pay to replace amy damaged areas of the POD as this is very clear in their warranty.  That being said, if the leak was caused by negligence on their part (e.g. someone forgot to caulk around the holes before putting on the spoiler than they would have to pay for the repairs).  But you would need a dealer to fight for you and tell FR the spoiler was not attached properly
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