FR Customer Service

I guess you could try writing Warren Buffett at Berkshire Hathaway. Other than that, you would still need to deal with Forest River. How about posting details of your issues here? You might find some answers that would be helpful.

Basically, I just would like to vent about their service. Our RPod was delivered with a massively damaged roof, hastily patched at the fabricating site. We noticed it by accident a week after receiving delivery. They shipped it back to Ohio but for the next few MONTHS we were ghosted as far as communications. There is much more....just thought the higher ups should know

Unfortunately this is not unique to FR.  My pod was stuck in Southern AZ for almost 3 months with the slide stuck out and no way to get it in other than to wait for a control panel from Lippert. The service place that I was working with would never give any updates, wouldn’t go out of their way in the slightest to try to expedite, basically blew me off.  When I called extended warranty company to find out if I could get the part on my own, they said that they had been told JOB COMPLETE 5 weeks earlier. When I called the service place out on that, somehow this part that I had waited 8 weeks to get magically appeared at the shop at 7 the next morning! I get that they are busy. I get that parts are hard to come by, though I could have gotten a NEW one from Lippert by ordering on Amazon and had it in 2 days. I don’t get why they can’t give a straight honest answer to a direct question.  When I made the 18-hour RT voyage to retrieve my pod the guy asked for my name. I said I’m the bitch that calls twice a week to never get an answer. He said “you’re not a bitch. I think you’re just tired of the BS.”  Even the flunky knows that he’s slinging crap while being expected to take the angry calls and not give any answers. That is literally his job. Answer the phone and tell people “it’s not ready.  We’ll call you when it is.”  He can’t even use the computer. He just answers the phone. I hope they pay that guy what he’s worth to shield the service manager from the angry mob.