Floor raised up in 2018 roof 180

I figured it out. You can see the vinyl is lifted where I push down 

Offgrid thank you for the info. I went under my trailer and looked things over; the frame, axle and mounts are all in good shape. Nothing broken or bent (I ran a string along the frame & the side wall). What I did find is the portion of the floor that sits beyond the frame has drooped nearly 1" along the both sides. It's more severe away from the corners. This has also caused the stairs to pitch downward and they're very spongy. I haven't torn anything apart yet but I think most of the floor will need to be replaced.

Ok, good, you don't have a bent frame. The axle should be crowned a little (about 1/4 inch) in the center if you run a string line along the bottom of the axle from side to side. If it's flat it's bent.

Looks like you have a bad case of the infamous rpod outer floor sag. The floors are just two layers of lauan plywood with foam in between, and they cantilever outboard of the frame tubes, with the outer walls resting their weight plus the weight of the roof on the outside egdes of the floors. Not a very robust design, to say the least.

What I'd suggest next is to see if there is any moisture in the floor. You can get a wood moisture meter from Amazon for about $20. Poke the pins into the upper and lower lauan sheets and see if it's wet.

If it's wet you'll need to pull up the floor and dry everything out. If it's not wet then you might try jacking up the sides one at a time in several places. See how close to level you can get it. If it's pretty close (say 1/4 or so) and cosmetically acceptable to you then you could install outriggers to support the outer edges of the floor/walls, and call it good.

The outriggers carry the loads back to the frame. FR sells the outriggers because this is an well known problem, or you can fabricate them yourself. Lots of posts on this here if you do an advanced search.

I'm not saying you shouldn't try FR and see what they might do for you. They are well aware of the problem so if it's not wet (water damage is always the owners fault for not maintaining the seals) you might get something out of them. Good luck!

Any updates on the return of your R-Pod to the factory?

Email them again using Tina’s contact. I did this week and a new person answered back with a service agreement for me to fill out and send it. I have. 180 and this matches the timeline Tina gave me before Christmas. Good luck!