Tragedy has struck

Message Share Topic Printable Version Google Delicious Digg StumbleUpon Windows Live Yahoo Bookmarks reddit Facebook MySpace Newsvine Furl Topic Search Topic Options Post Reply Create New Topic

   I went out to dewinterize the camper this morning (brand new 2023, never camped a day in it) and after putting some water in the FWT, I went in to begin introducing water into the lines. I turned on the water pump, and went to the sink. The flow was terrible, so I removed the aerator to find it filled with crap. I cleaned it out and thought, hmmm, why is the pump still running. After I got the water running, I thought, let me go look at the pump. As I looked into the pass thru where the pump is, to my horror water was running everywhere, and filling my pass thru. I couldn't believe it. Upon furter investigation I found the h/w tank was filled. So the camper that was delivered to me last November, was NOT winterized. It had a nice sticker on the door saying " this vehicle has been winterized" and being november, winter time, when it was delivered, I never gave it a second thought. I have lots of damage. The water heater, pump, outside water sprayer, shwer, and some water is coming from underneath that I don't know from where. Do you guys think I stand a chance of getting the dealer to cover this? or will forest river, dometic help out? 

Author	Message Share Topic Printable Version Google Delicious Digg StumbleUpon Windows Live Yahoo Bookmarks reddit Facebook MySpace Newsvine Furl Topic Search Topic Options Post Reply Create New Topic
mjlrpod Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 27 Sep 2016 Location: Massachusetts Online Status: Offline Posts: 1215	Post Options Post Reply Quote mjlrpod Report Post Quote Reply Topic: Tragedy has struck Posted: 06 May 2023 at 3:27pm
	I went out to dewinterize the camper this morning (brand new 2023, never camped a day in it) and after putting some water in the FWT, I went in to begin introducing water into the lines. I turned on the water pump, and went to the sink. The flow was terrible, so I removed the aerator to find it filled with crap. I cleaned it out and thought, hmmm, why is the pump still running. After I got the water running, I thought, let me go look at the pump. As I looked into the pass thru where the pump is, to my horror water was running everywhere, and filling my pass thru. I couldn't believe it. Upon furter investigation I found the h/w tank was filled. So the camper that was delivered to me last November, was NOT winterized. It had a nice sticker on the door saying " this vehicle has been winterized" and being november, winter time, when it was delivered, I never gave it a second thought. I have lots of damage. The water heater, pump, outside water sprayer, shwer, and some water is coming from underneath that I don't know from where. Do you guys think I stand a chance of getting the dealer to cover this? or will forest river, dometic help out?
	2017.5 Rp-172 2020 R-pod 195 2015 Frontier sv 4.0L 6cyl I'll be rpodding

lostagain Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 06 Sep 2016 Location: Quaker Hill, CT Online Status: Offline Posts: 2595	Post Options Post Reply Quote lostagain Report Post Quote Reply Posted: 06 May 2023 at 6:16pm
	Sorry to hear about your disaster with the damaged plumbing. Massachusetts is probably a friendlier state insofar as consumer protections go, so you should have some leverage with the dealer, provided it is located in Massachusetts. If you bought it out of state, then it gets more complicated. This is a big enough problem you may want to have a chat with a lawyer.
	Never leave footprints behind. Fred & Maria Kearney Sonoma 167RB Our Pod 172 2019 Ford F-150 4x4 2.7 EcoBoost

StephenH Members Profile Send Private Message Find Members Posts Add to Buddy List podders Helping podders - pHp Joined: 29 Nov 2015 Location: Wake Forest, NC Online Status: Offline Posts: 6326	Post Options Post Reply Quote StephenH Report Post Quote Reply Posted: 06 May 2023 at 8:11pm
	Before going the lawyer route, contact the dealer that sold you the RPod. Give them a chance to make it good. If the dealer is non-cooperative, then you can consider the legal route.
	StephenH Happy is the man that findeth wisdom,... ouR escaPOD mods Former RPod 179 Current Cherokee Grey Wolf 24 JS

lostagain Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 06 Sep 2016 Location: Quaker Hill, CT Online Status: Offline Posts: 2595	Post Options Post Reply Quote lostagain Report Post Quote Reply Posted: 07 May 2023 at 5:39am
	I agree with StephenH that you should give the dealer a chance to fix it, but in these days of so much cheating and dishonesty by so many businesses, it might be a good idea to find out what consumer protections may apply before you go to the dealer, so that when you talk to the people there you are armed with the knowledge of your rights. If they sense that you are aware of your rights, you may find them much more receptive to taking responsibility. In the old days, as I lawyer, I would have told my client to talk to the dealer first and try to work it out, but, sadly, times have changed as more and more businesses try to dodge responsibility for the stuff they sell.
	Never leave footprints behind. Fred & Maria Kearney Sonoma 167RB Our Pod 172 2019 Ford F-150 4x4 2.7 EcoBoost

GlueGuy Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 15 May 2017 Location: N. California Online Status: Offline Posts: 2649	Post Options Post Reply Quote GlueGuy Report Post Quote Reply Posted: 07 May 2023 at 11:30am
	Wow. That is terrible. I think I agree with StephenH and LA.
	bp 2017 R-Pod 179 Hood River 2015 Ford F150 SuperCrew 4WD 3.5L Ecoboost

mjlrpod Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 27 Sep 2016 Location: Massachusetts Online Status: Offline Posts: 1215	Post Options Post Reply Quote mjlrpod Report Post Quote Reply Posted: 07 May 2023 at 4:13pm
	Well, I have contacted the dealer, and forest river. I'm looking at over a thousand dollars in just parts, no labor. If I have to, I will try to do it myself, but would rather have it done professionally. My main concern right now is saving the season. I can bypass the water heater, and boil or microwave some if needed but with leaks everywhere, it would be virtually impossible to camp in it. I want the toilet working. I'm going to replace the pump, (leaking like crazy) the spray connector (same) and the shower valves (not as bad, but leaking) and then see if everything else holds water. Even if the dealer or forest river agree, I doubt they will be in any rush to get it done. Bearing in mind my dealer is a 13 hour ride away according to google.
	2017.5 Rp-172 2020 R-pod 195 2015 Frontier sv 4.0L 6cyl I'll be rpodding

lostagain Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 06 Sep 2016 Location: Quaker Hill, CT Online Status: Offline Posts: 2595	Post Options Post Reply Quote lostagain Report Post Quote Reply Posted: 07 May 2023 at 5:11pm
	You may want to check the warranty before undertaking repairs for this situation. Be careful that you don't violate its terms and be faced with a claim that it's void.
	Never leave footprints behind. Fred & Maria Kearney Sonoma 167RB Our Pod 172 2019 Ford F-150 4x4 2.7 EcoBoost

jato Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 23 Feb 2012 Location: Kewadin, MI Online Status: Offline Posts: 3252	Post Options Post Reply Quote jato Report Post Quote Reply Posted: 09 May 2023 at 5:18am
	+1 Any chance you could return it to your dealer (they messed up big time) and they give you their "loaner" until yours is fully repaired. I know the dealer we purchased ours from (U.P. Michigan) had a couple loaners they would allow their clients to use while warranty work was being done.
	God's pod '11 model 177 '17 Ford F-150 4WD 3.5 Ecoboost Jim and Diane by beautiful Torch Lake "...and you will know the Truth and the Truth will set you free."

StephenH Members Profile Send Private Message Find Members Posts Add to Buddy List podders Helping podders - pHp Joined: 29 Nov 2015 Location: Wake Forest, NC Online Status: Offline Posts: 6326	Post Options Post Reply Quote StephenH Report Post Quote Reply Posted: 09 May 2023 at 6:08am
	Also, check the lemon laws in your state. I sounds like that unit needs to go back to the factory for rework. If the lemon laws apply, you might be better off exchanging it for a unit that was not mislabeled.
	StephenH Happy is the man that findeth wisdom,... ouR escaPOD mods Former RPod 179 Current Cherokee Grey Wolf 24 JS

lostagain Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 06 Sep 2016 Location: Quaker Hill, CT Online Status: Offline Posts: 2595	Post Options Post Reply Quote lostagain Report Post Quote Reply Posted: 09 May 2023 at 6:41am
	Checking the lemon laws is a good idea, but you'll need to check them in the state where the dealer is located. You also may have a Uniform Commercial Code issue of "merchantability," i.e. a product not being fit for its intended use. Again, this is why it's a good idea to check with a lawyer so that when you are working things out with the dealer, you are aware of your rights which makes it harder for the dealer to game you.
	Never leave footprints behind. Fred & Maria Kearney Sonoma 167RB Our Pod 172 2019 Ford F-150 4x4 2.7 EcoBoost