Safety Recall

As I reported earlier, after my dealer was no help in getting started with the recall, I emailed the lady who signed the recall notice letter.  She never replied.  Later I received a voice message from my contact at the dealer telling me to call the lady at Forest River (the one I emailed) and arrange to have the parts delivered directly to me, then call for an appointment to install.  I found that to be a strange way of handling things.  I called the lady over two days, finally getting through today.  She confirmed that my dealer, the only one she has dealt with which requires this, was requiring delivery of parts to the customer then installation by the dealer.  Parts are supposed to be received by me next week.  I'll report back if I experience more problems getting this work done.  Feels like I have had to "pull teeth" to get this far!  Once done, I'll be taking a trip to see if mileage increases.

Originally posted by this_is_nascar From what I understand, the work can be done by any dealer, whether they're a FR authorized dealer or not.  They just have to be willing to work with FR.  Since my dealer has already ordered the kit, I'll give them the opportunity to do it.  I've sent them the pics that have been posted and they already told me that FR provides specific installation instructions, so we'll see what happens.  Since I have it there, I may see if they'll put on my replacement decals from that issue.

Originally posted by aatonna ...dealers having no clue about the recall or about ordering needed parts...

My dealer had only known about the recall because one other contacted them before I did.  My parts/kit is on order.  I got to tell you though, I'm not real keen on the idea of being the 1st or 2nd unit that my dealer does.  I'd rather them have several under their belt before touching mine.  I've had bad experiences with this dealer before.

Originally posted by aatonna I too was happy to see the pictures.  Very informative.  I have sent an email to the lady who signed the recall notice at Forest River explaining my frustration, and the frustration of others on this forum, about dealers having no clue about the recall or about ordering needed parts.  I'll post her reply once she does reply.