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Topic Closeddealer service
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Joined: 16 Sep 2014
Location: San Antonio
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Posts: 1108 		Direct Link To This Post Topic: dealer service
    Posted: 17 Jan 2015 at 10:15pm
Originally posted by bearclaw68

 If your going to buy new get the absolute cheapest price possible forget the warranty and diy or find a handyman.

This is the philosophy that I adopted. So far, my dealer has been excellent with the fulfillment of replacement parts. Of course, if I have a major failure during the warranty period, I would be forced to push Forest River to ensure I get service, somewhere in my area. 
 
I hope your situation improves so you can enjoy the POD and all of the fun that comes with it.

Good luck Sir, 
 


Cliff & Raelynn
Ranger 4.0/178
(1/2 ton 5,800lb tow capacity)
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Seanl View Drop Down
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Posts: 633 		Direct Link To This Post Posted: 17 Jan 2015 at 6:29pm
The whole RV industry is very inconsistant when it comes to service. It does not have the regulation of the auto industry and dealers are not captive to any manufacturer so they do not have the dealer qulity control that the automotive industry has either.
Sean, 2011 Rpod RP-173,2009 Jeep Liberty Rocky Mountain Edition
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Posts: 45 		Direct Link To This Post Posted: 17 Jan 2015 at 5:58pm
Right.Pan pacific stockton is where it's sitting now. We'll see on tues. Love to have that #.
I don't get it. They don't make money doing warranty work or what. I plan to write the whole thing up when finished. Names and dates. I've heard from others with similar and worse stories. If your going to buy new get the absolute cheapest price possible forget the warranty and diy or find a handyman.
John and Dolly
09 Tacoma 4x4
RP 179
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Posts: 90 		Direct Link To This Post Posted: 17 Jan 2015 at 3:44pm
I am convinced the whole RV construction and dealer network is a bunch of bs.  The manufacturers should refuse product to dealers who do not support all owners. I have heard there is a mobile rv repair guy in the area.  I'll see if I can find the number for you.  You bought at Toy Hauler Liquidators, right?  Cheap, but crappy service.  Who refused to work on it?  Los Banos, or Turlock?
2012 181G
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Posts: 236 		Direct Link To This Post Posted: 17 Jan 2015 at 3:33pm
That kind of treatment would definitely make us run for the hills. Fortunately though, that wasn't our experience. When we were shopping, our local R-pod dealer went through the whole service diatribe and even had a factory rep from FR call us to reinforce it. We  bought from out of state, partially because of these high pressure tactics. When we needed warranty repairs, we brought the r-pod to another FR dealer (though not an r-pod dealer) and they fixed it under warranty with no questions asked and did it right away.

Unfortunately it's pretty hard to know in the beginning who's going to take care of you and who's going to screw you. If the type of service you experienced is going to be a regular thing with FR, buying used does makes sense. Kind of a strange sales model.
Larry and Debbie w/Rosie the mutt. Old: '13 177, '06 Silverado V6
New: '15 Whitehawk 20MRB '14 Silverado V8
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Posts: 45 		Direct Link To This Post Posted: 17 Jan 2015 at 3:14pm
We bought our new rpod in November and have yet to take it out. We discovered a loud rattle in the heater after running for about 5min. We took it back to our dealer (about 90 miles away) and they said they would fix it.  After a couple of weeks and trips back and forth we decide they do not have the time or inclination to do the repair. We found another dealer about half the distance away and took it there. We had to listen to a lecture on why they don't do warranty work on trailers they don't sell. I told him i get that but it still needed to be fixed. I offered to pay cash and I would worry about the warranty reimbursement. He began yet another long diatribe on lo-balling dealers, but I interupted and said I  would just stop by forest river factory on our way through Oregon to see if they could help. On our way out he stopped us and said he would make an exception and fix it. 3 and a half weeks later.after many conflicting excuses  (parts on order, mechanic sick, wrong parts etc) they call and ask what it was that needed repairing.  Yesterday they called and said it was ready to go but I  had to be there by 4pm , this gave us 30 min to get there. So we have to wait till tues so their service team can demonstrate that the heater now works. 

 Is this normal? If its even close, boy I would never buy a new forest river product again. It would be cheaper to buy used and pay cash for repairs and avoid getting involved in all their petty infighting. something to think about before you buy.
John and Dolly
09 Tacoma 4x4
RP 179
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