No fresh water - Event Date: 17 Oct 2015

I drained the hot and cold water from the low point drains. Then I filled up the fresh water. The gauge shows it is full, the water pump is on and running but no water comes out of the faucet. Then I drained the cold again. Right after that I opened the low point hot drain and hot water came out of the cold water drain. Anyone know what might be causing this problem?

I have not "winterized" the pod. The only thing I did was drain the hot and cold and refill the cold. Can draining the water set off the "winterization" ? One more issue we are having. My axle is bent. I took it to the Dallas plant to have them check it out. That was months ago. The Dallas plant took photos etc and sent them to the Indiana main . I just received a call from the warranty woman, Jessica Wiggins, informing me that I would have to take the pod to a dealer and have the dealer report back with photos and parts numbers. This has taken months to get a call back. I understand the reason for the dealer inspection but the time to get to this point is inexcusable. I have another trailer about the same size, single axle, and I carry a lot more weight in it then I do the pod. We make sure most of the weight we carry is in the bed of our pickup. After over 20 years with our business trailer, driving on bad roads, hitting bumps etc, I have never had a problem with the axle. We have had the pod since April 2015 and have only been on one trip, never off the pavement. The factory keeps "hinting" that driver error is often the reason for a bent axle. 2+2 is not adding up to 4 in this case. Any experience with this situation?
Thanks for your feedback, much appreciated
Regards,
Ken aka plantguy