As in my other review, I was not too pleased with Fun Time RV, who is the dealer for the R-Pods. I live in Hillsboro and about a mile or two away is Curtis Trailers. I really wish they were a dealer. I had been in and out of their place dozens of times and almost picked up a different trailer there (and would have had I not seen the R-pod). Their sales staff were very knowledgeable and patient.
Their services/parts store, however, is amazing. They have just about everything could ever want/need to take care of your trailer (they are like a candy store when it comes to parts and supplies for upgrading your trailer as well). From what I can tell, the prices are comparable (or reasonable if a tad more) to what you could pay for online.
When I ordered my Equalizer WDH online I encountered the conundrum of torquing the ball to the head. As much as I love to buy tools, shelling out a grand for a torque wrench I'll use only a couple of times and trying to find the socket to fit was not something I wanted to do. Talking with a friend, he told me that the dealer should just do it or charge little. Since at the time my trailer was in the shop, I called Fun Time RV about it and they told me $120/hr with an hour minimum.
So, I took the head with the ball down to Curtis Trailers and asked them and they said that if a tech was free in the shop they may not charge for it. This (4th of July) weekend they were busy, but since I had the ball already on the head and that all I wanted was it to be torqued, the tech said he'd do it for free and after about 5 minutes I got it back all done.
Again, I wish they were a dealership for R-pods as I've never had a bad experience with this place. However, I will probably work with them on anything not requiring warranty work/parts (and definitely for service and parts).