Forest River Customer service is ... ??
Printed From: R-pod Owners Forum
Category: R-pod Discussion Forums
Forum Name: Dealer Reviews and Comments
Forum Discription: Let everyone know how well your dealer treated you...
URL: http://www.rpod-owners.com/forum_posts.asp?TID=12980
Printed Date: 24 Apr 2024 at 5:12am
Software Version: Web Wiz Forums 9.64 - http://www.webwizforums.com
Topic: Forest River Customer service is ... ??
Posted By: Happy Tripping
Subject: Forest River Customer service is ... ??
Date Posted: 25 Jun 2019 at 1:00pm
|
I know this is for 'Dealers' but this is a general enough experience about a manufacturer that I thought I'd throw it in here. Reviewing a tiresome story - Around 6/9 I informed Forest River of the metal fatigue problem that had resulted in my axle falling off. They never acknowledged that it was anything other than a failure of the customer to properly maintain the riser bolts, even when I told them I had pictures showing the bolts to be fine. So, on 6/22 I sent a formal request in to the warranty department asking for reimbursement, figuring that at least it would get a conversation going. Cheap - we're talking about less than $1000 because as most of us know, the failure occurred in my driveway and not at highway speeds. As of now I have heard NOTHING from them, not even an acknowledgement of my message being received. So my question is - ?Is there a special department at Forest River that I should be contacting?  ------------- "There comes a time in the affairs of a man when he must take the bull by the tail and face the situation" - W.C. Fields |
Replies:
Posted By: Hardwear Hank
Date Posted: 30 Apr 2021 at 7:04pm
|
While I didn't have any problem or issues, I had questions about my 192 and contacted FR a couple of times. Each time I gor a response within hours. Clearly they have their customer service reps responding to customers over their cell phones. Very nice touch with quick response. |
Posted By: RoverPod
Date Posted: 01 May 2021 at 5:48am
|
Did you try contacting Lippert? The warranty for the axle is through the manufacturer. ------------- 2017 F150 XLT SuperCab 2020 rPod 180 |
Posted By: StephenH
Date Posted: 01 May 2021 at 8:55am
|
Also, since it is a frame issue, Lippert makes the frames also. Don't neglect to file a report on the NHTSA site. https://www-odi.nhtsa.dot.gov/VehicleComplaint/ - https://www-odi.nhtsa.dot.gov/VehicleComplaint/ ------------- StephenH Happy is the man that findeth wisdom,... http://www.rpod-owners.com/forum_posts.asp?TID=7712 - ouR escaPOD mods Former RPod 179 Current Cherokee Grey Wolf 24 JS |