Where is Forest River ?
Printed From: R-pod Owners Forum
Category: R-pod Discussion Forums
Forum Name: Dealer Reviews and Comments
Forum Discription: Let everyone know how well your dealer treated you...
URL: http://www.rpod-owners.com/forum_posts.asp?TID=2541
Printed Date: 10 May 2024 at 11:49am
Software Version: Web Wiz Forums 9.64 - http://www.webwizforums.com
Topic: Where is Forest River ?
Posted By: dsmiths
Subject: Where is Forest River ?
Date Posted: 03 May 2012 at 6:46pm
|
We had some hail damage in Southern Indiana last Saturday evening. After inspecting the Pod I found a hole about the size of a small lemon in the cover over the roof air. No damage to the a c unit, but I would like to replace the cover. I emailed Forest River Sunday evening with the VIN, my name, address, e mail, cell phone, ect. I then called them tuesday during business, and wednesday during business hours ( I live in Indiana, same time zone) I have not heard a word back, come on guys at FR, I am trying to spend money with you, how about an acknowledgment of my contacts. ??????????? ------------- Dane and Donna Smith 2011 RP-172 2008 Chevrolet Trailblazer 4X4 lift kit prodigy wireless brake controller |
Replies:
Posted By: David and Danette
Date Posted: 03 May 2012 at 9:23pm
|
You may do better to contact the manufactuer of the AC unit. It sounds like it may be a part that could be ordered directly from the manufactuer of the AC. If you are able to get it through Forest River too I would compare prices. Until it is replaced perhaps you could use duck tape for a temporary repair. ------------- 2018 Vista Cruiser 19BFD (2018- 2012 Vibe 6503 (2014-2019) 2009 r-pod 171 (2009-2014) Middle Tn 2014 Ram 1500 Quad cab |
Posted By: dsmiths
Date Posted: 03 May 2012 at 10:15pm
Your right David, but a couple of times in the past FR has been good, and helpful. My next step is to contact Dometic direct, I was just kind of hoping for better P.R. from F.R. Short term I will put a piece of white duct tape over the (entrance wound) Donna and I were hoping to get out this weekend, she said just for one night, but they are saying thunderstorms, fri, sat, sun, monday. Oh well.  ------------- Dane and Donna Smith 2011 RP-172 2008 Chevrolet Trailblazer 4X4 lift kit prodigy wireless brake controller |
Posted By: techntrek
Date Posted: 04 May 2012 at 2:04pm
|
Definitely not like FR to not respond. Did you try calling the parts department extension? ------------- Doug ~ '10 171 (2009-2015) ~ 2008 Salem ~ http://www.rpod-owners.com/forum_posts.asp?TID=1723 - Pod instruction manual 
|
Posted By: dsmiths
Date Posted: 04 May 2012 at 11:24pm
|
Techntrek, made the 3rd call today and got to talk to a human. they were helpful as usual, got the part ordered. They like most business are maybe trying to do more with less, I am just guessing. I am a small business owner of 23 years and I will tell you I return every call withing hours, I love the product (pod) and just want support from the manufactor. Lets go Poddin. ------------- Dane and Donna Smith 2011 RP-172 2008 Chevrolet Trailblazer 4X4 lift kit prodigy wireless brake controller |
Posted By: TIDALWAVE
Date Posted: 05 May 2012 at 9:42am
|
If you have the AC model #, you may wish to Google the AC cover. I found that Amazon.com had a replacement Dometic Frig. vent for about 1/2 the price anywhere else. And the shipping was free, if you can wait 5-10 days. They will ship 'overnight' for a nominal price. I always check with Google/Amazon.com if I don't need a part within the same day. ------------- TIDALWAVE |