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Topic ClosedForest River Customer service is ... ??

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Happy Tripping View Drop Down
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Direct Link To This Post Topic: Forest River Customer service is ... ??
    Posted: 25 Jun 2019 at 1:00pm
I know this is for 'Dealers' but this is a general enough experience about a manufacturer that I thought I'd throw it in here.

Reviewing a tiresome story - Around 6/9 I informed Forest River of the metal fatigue problem that had resulted in my axle falling off. They never acknowledged that it was anything other than a failure of the customer to properly maintain the riser bolts, even when I told them I had pictures showing the bolts to be fine.

So, on 6/22 I sent a formal request in to the warranty department asking for reimbursement, figuring that at least it would get a conversation going. Cheap - we're talking about less than $1000 because as most of us know, the failure occurred in my driveway and not at highway speeds.

As of now I have heard NOTHING from them, not even an acknowledgement of my message being received.

So my question is - 

                   ?Is there a special department at Forest River that I should be contacting? 

                                                                           Confused

"There comes a time in the affairs of a man when he must take the bull by the tail and face the situation" - W.C. Fields
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Hardwear Hank View Drop Down
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Direct Link To This Post Posted: 30 Apr 2021 at 7:04pm
While I didn't have any problem or issues, I had questions about my 192 and contacted FR a couple of times. Each time I gor a response within hours. Clearly they have their customer service reps responding to customers over their cell phones. Very nice touch with quick response.
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RoverPod View Drop Down
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Direct Link To This Post Posted: 01 May 2021 at 5:48am
Did you try contacting Lippert? The warranty for the axle is through the manufacturer.
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StephenH View Drop Down
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Direct Link To This Post Posted: 01 May 2021 at 8:55am
Also, since it is a frame issue, Lippert makes the frames also. Don't neglect to file a report on the NHTSA site.
StephenH
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