Where is Forest River ? |
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dsmiths
Senior Member Joined: 10 Oct 2011 Location: Southern Ind Online Status: Offline Posts: 866 |
Topic: Where is Forest River ? Posted: 03 May 2012 at 6:46pm |
We had some hail damage in Southern Indiana last Saturday evening. After inspecting the Pod I found a hole about the size of a small lemon in the cover over the roof air. No damage to the a c unit, but I would like to replace the cover. I emailed Forest River Sunday evening with the VIN, my name, address, e mail, cell phone, ect. I then called them tuesday during business, and wednesday during business hours ( I live in Indiana, same time zone) I have not heard a word back, come on guys at FR, I am trying to spend money with you, how about an acknowledgment of my contacts. ???????????
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Dane and Donna Smith
2011 RP-172 2008 Chevrolet Trailblazer 4X4 lift kit prodigy wireless brake controller |
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David and Danette
podders Helping podders - pHp Joined: 24 Nov 2009 Online Status: Offline Posts: 1214 |
Posted: 03 May 2012 at 9:23pm |
You may do better to contact the manufactuer of the AC unit. It sounds like it may be a part that could be ordered directly from the manufactuer of the AC. If you are able to get it through Forest River too I would compare prices. Until it is replaced perhaps you could use duck tape for a temporary repair.
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2018 Vista Cruiser 19BFD (2018-
2012 Vibe 6503 (2014-2019) 2009 r-pod 171 (2009-2014) Middle Tn 2014 Ram 1500 Quad cab |
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dsmiths
Senior Member Joined: 10 Oct 2011 Location: Southern Ind Online Status: Offline Posts: 866 |
Posted: 03 May 2012 at 10:15pm |
Your right David, but a couple of times in the past FR has been good, and helpful. My next step is to contact Dometic direct, I was just kind of hoping for better P.R. from F.R. Short term I will put a piece of white duct tape over the (entrance wound) Donna and I were hoping to get out this weekend, she said just for one night, but they are saying thunderstorms, fri, sat, sun, monday. Oh well.
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Dane and Donna Smith
2011 RP-172 2008 Chevrolet Trailblazer 4X4 lift kit prodigy wireless brake controller |
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techntrek
Admin Group - pHp Joined: 29 Jul 2009 Location: MD Online Status: Offline Posts: 9059 |
Posted: 04 May 2012 at 2:04pm |
Definitely not like FR to not respond. Did you try calling the parts department extension?
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Doug ~ '10 171 (2009-2015) ~ 2008 Salem ~ Pod instruction manual
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dsmiths
Senior Member Joined: 10 Oct 2011 Location: Southern Ind Online Status: Offline Posts: 866 |
Posted: 04 May 2012 at 11:24pm |
Techntrek, made the 3rd call today and got to talk to a human. they were helpful as usual, got the part ordered. They like most business are maybe trying to do more with less, I am just guessing. I am a small business owner of 23 years and I will tell you I return every call withing hours, I love the product (pod) and just want support from the manufactor. Lets go Poddin.
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Dane and Donna Smith
2011 RP-172 2008 Chevrolet Trailblazer 4X4 lift kit prodigy wireless brake controller |
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TIDALWAVE
Senior Member Joined: 21 Nov 2009 Location: MINNESOTA Online Status: Offline Posts: 315 |
Posted: 05 May 2012 at 9:42am |
If you have the AC model #, you may wish to Google the AC cover. I found that Amazon.com had a replacement Dometic Frig. vent for about 1/2 the price anywhere else. And the shipping was free, if you can wait 5-10 days. They will ship 'overnight' for a nominal price.
I always check with Google/Amazon.com if I don't need a part within the same day. |
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TIDALWAVE
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